It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length

When the year began, I was a listening ear to Your Problems, my column for the Observer. Now I’m a Guardian consumer champion. Reinvention is always bracing. My old life was spent wrestling airlines, insurance firms and energy providers intent on plundering readers’ piggy banks. My new life? Wrestling airlines, insurance firms and energy providers intent on plundering readers’ piggy banks.

It is a comfort in this era of seismic shifts to know some things remain constant. You can bank on energy firms to chill your marrow with billing psychodramas and phantom accounts. Meanwhile, certainty is still the business model of insurers: many would say you can be certain that if you damage your car, or yourself, your provider will look for a reason to stall over your claim.

Over the holiday period, the Guardian leader column is looking ahead at the themes of 2026. Today we look at how the struggle to adapt to a dangerously warming world has become a test of global justice

The record-breaking 252mph winds of Hurricane Melissa that devastated Caribbean islands at the end of October were made five times more likely by the climate crisis. Scorching wildfire weather in Spain and Portugal during the summer was made 40 times more likely, while June’s heatwave in England was made 100 times more likely.

Attribution science has made one thing clear: global heating is behind today’s extreme weather. That greenhouse gas emissions warmed the planet was understood. What can now be shown is that this warming produces record heatwaves and more violent storms with increasing frequency.

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